Dear Annie: Last week, I was caring for a patient named “Mr. Thompson,” who had come in with severe back pain. After completing my initial assessment, his daughter, “Sally,” arrived and immediately demanded that I give her father “the strongest pain meds you’ve got.” I explained that we had protocols to follow and that the doctor would need to approve any narcotics. She became furious, yelling, “What’s wrong with you? Can’t you see he’s suffering? Just give him something!”

I calmly assured her that we were doing everything we could to manage his pain, but she stormed out of the room, swearing under her breath. Later, when I stepped away for a moment to grab supplies, she cornered me in the hallway and accused me of ignoring her father. It was degrading and exhausting, especially after a 10-hour shift without a proper break.

This kind of treatment has become all too common, and it leaves me questioning how society has lost its sense of respect and gratitude for nurses who are just trying to do their jobs. — Tired Nurse

Dear Tired Nurse: First and foremost, I want to personally thank you for your dedication to such a vital profession. Nurses are one of the most noble and important professions you can choose, and I am deeply grateful for you and all the hardworking nurses out there.

While there is no excuse for rude behavior, it might help to remind yourself that this behavior often reflects the stress and emotions of the patient or their family, not your incredible work or character. Please know in your heart how valuable and impactful your job is. You make a difference every single day, even when it doesn’t feel like it. Thank you for all that you do.

Read more Dear Annie and other advice columns.

“How Can I Forgive My Cheating Partner?” is out now! Annie Lane’s second anthology — featuring favorite columns on marriage, infidelity, communication and reconciliation — is available as a paperback and e-book. Visit Creators Publishing for more information. Send your questions for Annie Lane to [email protected].