Major retailer makes big change to self-checkout
Self-check-out is taking another hit, as a major retailer is planning to limit the number of items that can go through the lanes.
Target announced that starting March 17, stores nationwide will move to “Express Self-Checkout,” limiting customers to 10 items or less at self-service registers. More traditional lanes staffed by employees will be opened though Target said store managers have the flexibility to open more traditional lanes or set self-check-out hours “that are right for their store.”
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Different forms of checkout may operate on different schedules but Express Self-Checkout will always be available during the busiest shopping times, the company said.
“At Target, we’re always listening to our guests so we can deliver a joyful and convenient shopping experience. Checking out is one of the most important moments of the Target run, and we know that a fast, easy experience — whether at self-checkout or the lanes staffed by our friendly team members — is critical to getting guests on their way quickly,” the company said in a statement.
Axios was the first to report the change.
The self-checkout change comes after Target tested the 10-item or fewer limit at 200 stores last fall. That pilot showed self-checkout was twice as fast and shoppers felt the overall experience was better, Target said in a release.