Alabama Power says it is receiving an “unusually high volume” of customer service calls following January’s frigid temperatures.

On Wednesday, the company issued a statement also saying that customers have several avenues for help in paying power bills.

“We want to reassure customers that, in coordination with the Alabama Public Service Commission, Alabama Power commits that we will not disconnect customers due to non-payment through March 15th,” the company said in its statement.

“We understand the challenges they may be facing and are committed to supporting them.”

Earlier this week, Alabama Power said it expects customers will use 25% or more electricity this month compared to last January, with usage tied directly to the cold snap.

For those calling customer service, the company asks for patience.

“The recent cold wave has led to increased electricity usage, resulting in higher bills for many customers,” the company stated.

Alabama Power offers several support programs for helping in paying bills, including Project SHARE, the Low-Income Home Energy Assistance Program (LIHEAP) and the ABC Trust Fund.

Anyone wishing to contact the company for assistance with billing or other issues can visit the website, or a local Alabama Power office. If a customer submits an online inquiry using the website’s online form, they can expect a reply within 5 to 7 business days, according to Alabama Power.