This story was developed through a partnership with LatinoNews. Some quotes in this story have been translated from Spanish to English.

Birmingham Water Works (BWWB) customers in Latino communities across the metro say they are still dealing with overpriced bills even though the utility reports that billing practices have returned to normal.

According to these customers this problem is made even harder to deal with due to a lack of Spanish speaking customer service representatives at the utility.

BWWB customer Daly Macedo said she has been having problems with her bill for a property she purchased in Warrior since shortly after the pandemic began.

She said over the last few years her bills have ranged anywhere from $100-$400 and added that her most recent bill was around $300.