Chick-fil-A has slowest drive-thru, study says; Here’s why
According to a new study, Chick-fil-A has the slowest drive-thru in the country.
The study, which tracked the 10 major U.S. fast-food chains, revealed Chick-fil-A has an average drive-thru wait time of eight minutes and 29 seconds, which includes time spent waiting in line and then getting your food, according to a report by Intouch Insight, an IT customer service company, and QSR, a restaurant magazine.
KFC earned the top spot with an average of five minutes and two seconds.
However, there is a catch.
The study is based on popularity, which means a reason for the slow time is Chick-fil-A averages 4.74 cars in its drive-thru, which is much higher than the average of 2.76 cars among the 10 chains.
If the study were considering quickest average based on number of cars, Chick-fil-A is first with an average of one minute and 47 seconds in that box.
The study was based on 1,500 drive-thru orders at the top chains across the U.S.
The list of restaurants with Chick-fil-A:
- Wendy’s
- Burger King
- Dunkin’
- McDonald’s
- Arby’s
- Carl’s Jr.
- Hardee’s
- Taco Bell
- KFC
KFC, by the way, had the quickest drive-thru time but only an average of two cars – nearly three fewer than Chick-fil-A.
Accuracy
McDonald’s and Arby’s were most likely to execute a correct order at 89 percent accuracy.
Wendy’s came in last with 21 percent of orders inaccurate and last on drive-thru satisfaction – where Chick-fil-A was among the best.
Mark Heim is a reporter for The Alabama Media Group. Follow him on Twitter @Mark_Heim.