Major grocery chain changes coupon policy

A major grocery store chain is going old school when it comes to coupons – or at least as old school as one can get in a digital age.

Select Kroger stores are offering in-store printed flyers that can be scanned so shoppers can access online coupons. The change addresses concerns that some non-digitally savvy shoppers were missing out on coupon deals.

“We are always listening to our customers to create a better shopping experience. To make it simpler for our customers to take advantage of the full value our stores offer, we are providing an easy-to-use flyer that customers can scan to save with digital coupons,” a Kroger spokesperson told Newsweek.

Weekly digital deal sheets are now available at the front of some Kroger locations. The addition has not been implemented nationwide.

READ MORE: National grocery chain plans to close 60 stores over the next 18 months

How popular are digital coupons?

The addition comes after studies show the continued growth of digital coupons and the important role they play as inflation-weary consumers look for savings and stores seek to grow their bottom lines.

According to an analysis by Capital One, the use of digital coupons – including downloadable and mobile coupons as well as coupon codes and automatic discounts – continues to rise. In 2024, 165.5 million American consumers, roughly 62% of adults, redeemed a digital coupon. The vast majority of those, 94%, are redeemed using a smartphone while shopping online, however, and only 35% of those surveyed said they used digital coupons while shopping in a store.

Stores have a large incentive for pushing coupons. Thirty-nine percent of those polled said they would purchase a new brand because of a coupon and 48% said they avoided brands that didn’t provide coupons or discounts.

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