DEAR MISS MANNERS: What is the proper etiquette when addressing a salesperson or clerk in a retail setting?

I have worked in retail for several years and now run my own store. It is rare that am I addressed with “Excuse me,” “Good morning,” “Hello,” etc., when someone enters with a question, whether about our merchandise or for general information (e.g., directions to another store). People simply ask their question, sometimes in a rather demanding way (or at least it feels that way).

I’m glad to answer whatever questions people have. But when someone cannot begin their inquiry with a simple greeting, or phrase it along the lines of, “Could you tell me where …?” (as opposed to “Where’s the …?”), the interaction feels off-putting and even a bit condescending.

GENTLE READER: The proper etiquette begins (and ends, since this is a professional setting, not a social one) with any of the greetings you propose.

But Miss Manners thinks you will have more success winning over rude customers with a pleasant counter-example — a crisp but pleasant, “Good morning! How can I help?” — than by any indication that they have offended.

Please send your questions to Miss Manners at missmanners.com, by email to [email protected], or through postal mail to Miss Manners, Andrews McMeel Syndication, 1130 Walnut St., Kansas City, MO 64106.